Personal Data Protection

Brunes sh.p.k has at its disposal the necessary information-technology means for processing the data of prospective customers and online purchases, and in this context it carries out the collection and processing of personal data in accordance with Law 9887, dated 10.03.2008 "On the Protection of Personal Data", as amended by Law No. 48/2012 and Law No. 120/2014, and the related sub-legal acts.

Privacy and the protection of personal data are matters of particular importance, and Brunes is committed to rigorously respecting the entire legal framework for their protection, in particular Law 9887 dated 10.03.2008 (as amended by Law No. 48/2012 and Law No. 120/2014) "On the Protection of Personal Data", as well as the relevant sub-legal acts and the General Data Protection Regulation (GDPR), the European law that governs the collection and processing of personal data of individuals within the EU.

In relation to the collection and processing of personal data, Brunes has complied with all preliminary formalities with the Commissioner for the Protection of Personal Data.

The main purpose of processing personal data is to ensure correct delivery of orders placed through the official Brunes online site, to improve service quality, to allow communication of information regarding placed orders and Brunes offers that may be of interest to the Customer, and to better meet their subsequent expectations. Brunes obtains the prior consent of the Customer regarding the communication of promotional offers to the Customer's personal phone number. The Customer has the right, at any time and free of charge, to refuse the communication of promotional offers from Brunes.

Personal data are stored by Brunes to ensure use of the online shopping service and may be disclosed to Brunes' business partners only with the prior consent of the Customer. Brunes reserves the right to transfer data only to its sub-contractors, who may be located inside or outside Albania, in compliance with the legislation in force regarding the transfer of personal data, and enters into contractual relations with such sub-contractors to guarantee the implementation of all security measures for the protection and confidentiality of personal data.

Brunes will retain the personal data of Customers who visit and carry out transactions on the official Brunes online site for a period of five years from the Customer's last visit, except in cases of disputes that may arise between the Customer and Brunes regarding the transactions carried out, for which the data-retention period may be extended.

Personal data are protected through the password you use to make online purchases. The Customer undertakes to always keep their password secret and confidential.

If the Customer believes or suspects that their account is at risk, they shall immediately notify Brunes.

Our company wants to make sure you are fully aware of and informed about all your rights regarding the protection of personal data in accordance with the General Data Protection Regulation (GDPR). Every user of the official online site enjoys the following rights:

1. Right of access: You have the right to ask our company for a copy of your personal data. We may charge you a small fee for this service.
2. Right to rectification: You have the right to ask our company to correct any information you believe is inaccurate. You also have the right to ask our company to complete information you believe is incomplete.
3. Right to restriction of processing: You have the right to ask our company to restrict the processing of your personal data under certain conditions.
4. Right to erasure: You have the right to ask our company to erase your personal data under certain conditions.
5. Right to object to processing: You have the right to object to the processing of your personal data by our company under certain conditions.
6. Right to data portability: You have the right to ask our company to transfer the data we have collected on you to another organisation, or directly to you, under certain conditions.

If you make a request, we have one (1) month to respond. If you wish to exercise any of these rights you may do so at any time by addressing Brunes in writing or contacting us as below:

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The application can tailor its operation to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic-log cookies to identify which pages of the website are being used. This helps us analyse data about web-page traffic and improve our website by tailoring it to customer needs. We only use this information for statistical-analysis purposes, after which the data is removed from the system.

Overall, cookies help us improve your experience on our website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Our company uses cookies to identify you on the website and record your previously selected preferences. This may include the language you prefer and the location you are in. We also use these cookies to collect information about your visit to our website and the content you have viewed.

We may collect the following information:

• Name and surname.
• Contact information including email address and telephone numbers.
• Demographic information such as country, region, city, home address, postal code, preferences and interests.
• Any other information related to surveys and/or customer offers.

For the full list of cookies we collect, see the section "List of cookies we collect".

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address you have provided.
• From time to time we may also use your information to contact you for market-research purposes. We may contact you by email, phone, fax or post. We may use the information to customise the website according to your interests.

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the official online site, look for the box (option) you can click to indicate that you do not want the information to be used by anyone for direct-marketing purposes.
• If you have previously agreed for us to use your personal information for direct-marketing purposes, you have the right at any time to stop our company from contacting you about the latter.
• We will not sell, distribute or rent your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties we think you may find interesting if you wish.
• You may request details of the personal information we hold about you under the Personal Data Protection Law 9887 of 10.03.2008, as amended by Law No. 48/2012 and Law No. 120/2014. A small fee may be payable. If you would like a copy of the personal information held about you, please email this request using the information given in the "Contact Us" section.
• If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible. We will promptly correct any information found to be incorrect.